Peace-of-Mind
Video Conferencing
Support Services
We are here to help you
vCare is our managed support service that ensures the functionality and continuity of your video conference rooms. vCare acts as an extended managed support agreement that sits on top of your current video solutions, offering greater support, extended guarantees, and better outcomes.
We are the experts
vCare manages and supports both single and multi-vendor video conference (VC) and audiovisual (AV) environments so you can focus on your business and let us handle the communications that support it.
With proactive monitoring and real-time notification automation, we ensure any service interruptions are quickly and efficiently remediated by our trained technicians.
vCare packages offer comprehensive support for your existing VC/AV solutions and are backed up by our proven experience and expertise.
Comprehensive. Real-time. Proactive.
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Benefits
√ Eliminate downtime in videoconference communications
√ Support cross-vendor products and technologies for today’s hybrid collaboration environment
√ Let your IT Team focus on other priorities
√ Choose from three levels of support that meets your needs and budget
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Features
√ Real-time monitoring & proactive mitigation
√ Unlimited support via email, phone and live chat
√ Quick incident response and resolution
√ Full AV management
√ Patch management
√ Advanced reporting
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Why vCare
√ True video & audiovisual specialists
√ Monitor all connected devices in the room (VC, AV, IoT)
√ Local support team, 24 hr on-call option
√ Supports 3rd party installations
√ National coverage
√ Value for money
Choose a plan that works for you
vCare Standard
8 hrs per day, Mon - Fri
Unlimited Email and Remote Support
Medium Priority Tickets
vCare Enhanced
8 hrs per day, 365 days per year
Unlimited Email and Phone Support
High Priority Tickets
vCare Premium
24hrs per day, 365 days per year
Unlimited Email, Phone & Live Chat Support
Urgent Priority Tickets
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What our clients are saying
"Amazingly, the team delivers a single view of multiple hardware vendors and cloud services. Not toggling between multiple dashboards and complex tools is truly a game-changer."
- Dave Van Kanegan
Executive IT leader and strategist at US Foods
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