Peace-of-Mind
Video Conferencing
Support Services

Comprehensive. Real-time. Proactive.

Why choose vCare?

Have you ever experienced issues during an important online meeting, and your IT staff didn’t know how to support your video conference systems?

Many organisations have invested heavily in their meeting and conference room technology, but frequent problems with video conferencing can be a pain. We know how frustrating it can be, and vCare is here to make sure everything works!

What is vCare?

vCare is our managed support service that ensures the functionality and continuity of your video conference rooms, vCare acts as an extended managed support agreement that sits on top of your current video solutions, offering greater support SLAs, extended guarantees, and better outcomes.

vCare gives you access to on-call technical expertise to ensure any service interruptions are quickly and efficiently remediated by our trained technicians. With proactive monitoring, we can also address any potential issues before they are raised.

- Be confident that your videoconferencing system will work for those critical meeting
- Support cross-vendor products and technologies for today’s hybrid collaboration environment
- Let your IT team focus on other priorities
- Choose from three levels of support that meets your needs and budget
- Remote management
- Real-time monitoring allows for proactive mitigation
- Quick incident response and resolution
- Full AV management including control systems and advanced solutions
- Patch management
- Advanced reporting
- Deep expertise in audiovisual and videoconference
- Comprehensive – able to monitor and support all connected devices (VC, AV, IoT)
- Local service desk, 24 hr on-call option
- Supports 3rd party installations
- National coverage
- Value for money