vCare Enhanced
What’s included
Service Availability
8 hrs per day, 9am - 5pm AEST
7 days per week, including public holidays
Unlimited contact via Email or Phone
Remote support of devices
Patching of devices (firmware/OS)
Up to 2 hours of training per company location per year
Service Priority
High priority tickets
Target resolution within 4 business hours
Pro-active monitoring
Add-ons
Additional onsite support call out
Preventative maintenance visit
Remote training
vCare Enhanced Subscription
Explore all support plans