vCare Premium
What’s included
Service Availability
24 hours per day
365 days per year, including public holidays
Unlimited contact via Email, Phone and Live Chat
Remote support of devices
Patching of devices (firmware/OS)
Up to 4 hours of training per company location per year
Quarterly Room usage analysis
Service Priority
Urgent Priority Tickets
Target resolution within 4 business hours
Pro-active monitoring
Add-ons
Additional onsite support call out
Preventative maintenance visit
Remote training
vCare Premium Subscription
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